Karl Graham – President and Chief Executive Officer
With over twenty two (22) years of Contact center experience, Mr. Graham is one the founding members of FullGram Solutions, which started in March 2010 and currently employs over 500 employees. Mr. Graham made his debut in the contact center support field at Verizon Communications based in the United States, Sprint and MCI before returning to Jamaica where he operated as a Account Director in one of the largest English speaking contact center operations in the region. Mr. Graham represented the business in the capacity of Director and Vice President to both local and international clients for 7 years before becoming the co-founder of Fullgram Solutions.
Equally important Mr. Graham stands behind the philosophy that companies all over the world are looking for ways to become more efficient, more productive and highly competitive. The art to the success of a great company is smart technology that can positively change business models and the society. FullGram Solutions is building the foundation to train and create the correct business behaviors that will fuel a platform for growth and efficiency, not just for our company but for all companies around the world that choose to do business with us, FullGram is at the center of this transformation, we continuously reinvent and mobilize and this will only ensure sustainability profitability and a greater market share.
David Fullwood - Chief Information Officer
Mr. Fullwood is responsible for directing the company’s strategic growth and expansion, acquisitions, and business development to enhance FullGram’s customer management solutions. Mr. Fullwood founded FullGram in March 2010, along with Karl Graham, after serving as Chief Information Officer for 10 years for the largest outsource provider in the Caribbean, where he was a founder member of that team. Prior to that, Mr. Fullwood accumulated 15 years of key leadership experience with a number of IT solution providers. In his last role as Chief Information Officer, Mr. Fullwood assisted in building the company’s business both domestically and internationally.
Maxine Nugent - Chief Financial Officer
Miss Nugent brings with her over seventeen year’s experience in financial management having worked extensively in the finance and service sectors. Miss Nugent prides herself in possessing the ability to structure and organise functional departments. Equally important is her strategic vision to manage and maintain business unit operations.
Bjorn Campbell – IT Services Manager
Mr. Campbell brings to Fullgram an additional ten (10) years working experience and full knowledge of the call centre environment which he earned from working as an IT Manager at one of the Caribbean¹s largest outsourcing providers. With his IT and Telecommunications knowledge coupled with his years of experience in the call centre industry, he brings to Fullgram an unmatched wealth of support and understanding in the Networking and Telecommunications Infrastructure.
Michelle Yeo – Manager Human Capital
At FullGram Solutions we strongly believe that our greatest assets are our people, therefore our Human Resource Department is branded as Human Capital. Mrs Yeo is responsible for the effective recruiting and retention of all FullGram employees. Mrs Yeo understands the importance of securing the best and brightest to join our expanding organisation.