FICC, a leading provider of call center services. We do it all, from Consumer Products to Insurance     MEET THE TEAM

how we workour process

  • 01

    COLLECT IDEAS

    Our problem solving mechanisms always start as a simple idea; we permit our staff to give input an share their thoughts depending on what the issue may be; brain storming is very effective and commonly used technique.

  • 02

    DATA ANALYSIS

    Data is analyzed by our expert matrices unit through the use of multifaceted systems and applications, that data is then converted to information, these results are then evaluated by the team to ensure maximum effectiveness and performance.

  • 03

    MAGICAL SOLUTIONS

    We make the impossible a reality, your dreams and goals are ours, our vast and diverse Labor force serves multiple hemispheres, and they all share the same passion, which is to ensure all customers have a memorable experience, wherever they are our dedicated people speak the right language, so building trust and getting closer to your customers comes naturally.

  • 04

    FINALIZE PRODUCT

    Experience is everything, what we thought was impossible yesterday is the way we operate today, can you Imagine what we’ll do tomorrow. We are aware that each business will have specific needs and as a result of that we work hand-in-hand with you so that the solutions used for your business is tailored to meet your specific needs. Our goal is to provide world class services and solutions; hence the final product that you and your customers receive exceeds all expectations.

industries servedmaking business easier

FULLGRAM, Jamaica’s leading provider of communications call center services (wireless, cable, satellite, Internet). We do it all — lead generation, qualification, sales acquisition, consumer affairs, as well as customer care and retention programs.  As a communications call center partner you can expect to:

  • Significantly reduce cost per call, grow average order value, improve conversion rates, and increase customer retention
  • Receive our commitment to be flexible and open to customization
  • Provide rapid launch capabilities and willingness to initiate pilot tests
  • Handle your direct response inquiries and maximize the value of each call through a rigorous performance management approach
  • Provide multi-channel accessibility: phone, e-mail, IVR, web and live chat
  • Have access to vast reporting capabilities designed for consumer products call centers

FULLGRAM, a leading provider of consumer call center services. We do it all — lead generation, qualification, sales acquisition, consumer affairs, as well as customer care and retention programs.  As a consumer products call center partner with FULLGRAM, you can expect to:

  • Significantly reduce cost per call, grow average order value, improve conversion rates, and increase customer retention
  • Receive our commitment to be flexible and open to customization
  • Obtain detailed feedback from our customer advocates
  • Handle your direct response inquiries and maximize the value of each call through a rigorous performance management approach
  • Provide multi-channel accessibility: phone, e-mail, IVR, web and live chat
  • Have access to vast reporting capabilities designed for consumer products call centers

Partners in the field of education know FULLGRAM as a leader in providing call center services. In the education marketplace, we have vast experience with both the profit and not for profit education sectors. As an education call center partner with FULLGRAM, you can expect to:

  • Experience greater lead generation and higher conversion rates
  • Lower costs through greater efficiencies derived from superior training and advanced technologies provided to our customer advocates
  • Rely on FULLGRAM to ramp up quickly to handle seasonal or promotional call fluctuations
  • Have access to vast reporting capabilities specifically designed for education and university call centers
  • Access to multi-channel accessibility: phone, e-mail, IVR, web and live chat

As healthcare reform has dominated news headlines, the public’s role in their own medical programs has given rise to a much greater reliance on healthcare call center services. We specialize in hospital call centers and other medical call center services for provider networks, pharmaceutical companies, and medical equipment manufacturers.  As a healthcare call center partner with FULLGRAM, you can expect to:

  • Count on FULLGRAM to recruit and train customer advocates to provide an efficient, high quality customer experience
  • Achieve a lower cost per transaction by leveraging our advanced system integration and customer advocate support tools
  • Experience a partner whose employee-owners truly care about performance
  • Receive support and responsiveness when a program calls for flexibility or customization to deliver and exceed expectations
  • Capitalize on multi-channel accessibility: phone, e-mail, IVR, web and live chat
  • Leverage imaging and workflow processes that allow for efficiencies in off-line work

In the highly competitive insurance industry, every contact counts. In our insurance call center environments, our customer advocates deliver exceptional customer service, whether it’s claims support, answering policyholder questions, setting appointments for agents or promoting new insurance products.

  • Rely on FULLGRAM to ramp up quickly to handle seasonal call fluctuations
  • Achieve a lower cost per transaction by providing technologically advanced system integration and customer advocate support tools
  • Trust FULLGRAM to treat sensitive customer information as strictly confidential
  • Receive support and responsiveness when the program calls for flexibility or customization to deliver and exceed expectations
  • Capitalize on multi-channel accessibility: phone, e-mail, IVR, web and live chat
  • Experience service that delivers an ROI through a holistic approach to driving down cost per call and focusing on each contact as an opportunity to elicit increased producer loyalty

testimonialshear it from our clients

Our first time approach in off-shoring one of our Customer Care segments was un-nerving but Karl and his team were stellar partners in extending their expertise and experience to just MAKE IT HAPPEN - from bricks & mortar building of a addt'l center to ensuring the final training module was completed and the first call from the US successully taken!Deanna Drake - MPS at CVS Caremark Corporation

misson and visionwhat we are about

Our mission is to provide outsourcing services with precision and excellence, creating prosperity for all customers, employees and shareholders.

Our vision is to be the employer of choice in Jamaica, selecting only the best and the brightest to join our dynamic team. To be the outsourcing service of choice to all companies globally and the leading provider in outsourcing services.